Sec 01 · Overview — Managed AI Agent Operations
Your AI agents,
run like production systems.
Nestack Agent Care operates your production AI agents across goals, workflows, tools, LLMs, evaluations, guardrails, human review, and business outcomes—coordinating incidents, costs, and reporting to detect failures, manage policy risks, monitor performance drift, and verify improvements as conditions evolve.
- Failure modes catalogued
- 603
- Industry playbooks
- 23
- Enterprise critical SLA
- 30 min
- Continuous agent operations
- 24/7
Playbooks
Pick your industry
Choose your industry to explore the risks we monitor, the evaluations we run, and the procedures we follow to keep AI agents reliable, compliant, secure, and production-ready across every stage of operation.
No playbook matches that search. Try a sector, task, or keyword — or browse the full index above.
Sec 03 · Procedures
Onboard → Observe → Respond → Improve → Verify
We instrument your agents, watch them around the clock, turn incidents into fixes, verify that improvements hold, and deliver a monthly audit-ready scorecard your board or regulator can read.
When an agent misbehaves, nobody improvises — the crew flies the procedure.
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EP-1
Detect
An alert, failed evaluation, guardrail event or human reviewer identifies a risky session. The case is acknowledged according to the applicable response target.
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EP-2
Contain Memory item
For a SEV-1 incident, pause the affected workflow, restrict the risky tool or move the agent into an agreed safe mode before full diagnosis. Containment authority is established during onboarding.
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EP-3
Diagnose
Correlate the goal, retrieval, plan, workflow, task, tool, LLM, evaluation and guardrail records; identify the affected slice, classify the failure mode, and locate the earliest critical decision that caused the issue.
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EP-4
Remediate
Apply the relevant runbook and correct the affected prompt, workflow, tool configuration, data source or guardrail. Link the change to the originating evidence and verify the affected slice through targeted output, step or trajectory evaluations before restoring autonomy.
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EP-5
Notify
Notify the client according to the agreed communication target. SEV-1 updates include affected agents, impacted sessions, containment status, probable source and next action.
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EP-6
Learn
Complete the post-incident review within five business days. Close the incident only after the failure mode, corrective action and verification evidence are recorded, and the relevant evaluation case, guardrail or runbook has been updated.
Nestack Agent Care contains the immediate risk, identifies the failed operational layer, verifies the corrective action, and converts the incident into reusable evidence for future monitoring and evaluation.
AI Agent Care pricing, made simple
Per agent. Per month. Pay only for the AI agents actively running in production.
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